Hye everyone, before proceeding to ask what i don't understand, pls do note i already understand what manfctrr vs supplier wrrnty, from Google in general.
BUT, here in Malaysia, it is very confusing.
So, hopefully, please read first and explain to me. Thanks.
So, lets DICUSS NICEly.
*i'm talking abt pc components, GPU to be specific.
*anyone that wants to be harsh, vulgar, "which cave u live" type, please, u can just stay away.
*I personally had experience of RMAing AMD cpu(used 1). AMD RMA through reseller - i issued warranty straight from AMD website.
What i understand is, local Manufacturer warranty is directly by the company producing the card.
Supplier means, the seller, and ,since, they don't produce the card, they may simply replace another card(which may, mostly be not new) or, IF no stock, refund(this is , basically their wish), if they give u 10% of the items price, no choice.
But that seem not be the case, here are my experience, from L*l*** and *az**a.
1) Bought an Sapphire RX 570. B4 buying, seller says, NEW, local manufacturer warranty.
BUt, item came, box not even fully sealed, pci lane got marks dy, pcb is even slightly bent(very slight but NOT NEW).
I explained to seller, he said got it directly from Sapphire, but later he also said, "could be factory refurb"(don't knw such thing exist legit in M'sia). He even showed his conversation from his supplier, "see customer complaint" .
In the end, he was good, refunded the card - though i have to pay the return post.
*all in all, at same time, i have been chatting with Sapphire. Put in short: The card warranty is fully by seller ONLY - same goes with the warranty duration - something unheard for(for manufacturer warranty). So, the seller can easily abuse us ? no legit and clear warranty term by Sapphire but fully depend on seller ?
*that why you can see, NEWEGG: all sapphire card have 2years, but here in Malaysia, gt 3 years, got 1 year .
Key is, find Sapphire Authorised reseller in Malaysia, which is still - gt 3 years warrnty = supplier warranty.
2)This time i wanna buy Gigabyte Rx 570. Checked from a seller, this 1 direct, said the card have both warranty, and new and all.
But, i checked directly from Gigabyte, for Malaysia, it is EOL. So, full of supplier warranty, which is fully dependant on stock availability.
YET, some still sells the card, with term manufacturer warranty.
3)Finally, bought an Msi Rx 570. This time Authorized seller(can register at Msi website). It is fully new with default warranty. Seller was great with packaging.
BUT, item got defect(i don't knw my luck). I asked MSI first, cause the seller say, the kind of defect i had is MSI responsibility.
then, MSI says this: "this kind of issue must dealt by seller". "in Malaysia, warranty is provided fully by seller only".
And the seller give me hard time for refund, though during the process - they also can't install/fit to prove me it's not a defect.
So, WTH is local manufacturer warranty ? Why don't just deal directly with MSI ?
How are we protected by this "local manufacturer and supplier warranty" ?
*Keep in my mind, all the cards im looking at is not the cheap cards, but AMD set price range.
SO HOW WE KNOW IT IS REALLY MANUFACTURER WARRANTY OR SUPPLIER WARRANTY ?
*SINCE COMPANIES HARDLY GIVE UPDATED LIST AUTHORIZED SELLERS.
For now, LING LONG, A-SASHI, and few other seems safe and promising.
Share your thoughts.
BUT, here in Malaysia, it is very confusing.
So, hopefully, please read first and explain to me. Thanks.
So, lets DICUSS NICEly.
*i'm talking abt pc components, GPU to be specific.
*anyone that wants to be harsh, vulgar, "which cave u live" type, please, u can just stay away.
*I personally had experience of RMAing AMD cpu(used 1). AMD RMA through reseller - i issued warranty straight from AMD website.
What i understand is, local Manufacturer warranty is directly by the company producing the card.
Supplier means, the seller, and ,since, they don't produce the card, they may simply replace another card(which may, mostly be not new) or, IF no stock, refund(this is , basically their wish), if they give u 10% of the items price, no choice.
But that seem not be the case, here are my experience, from L*l*** and *az**a.
1) Bought an Sapphire RX 570. B4 buying, seller says, NEW, local manufacturer warranty.
BUt, item came, box not even fully sealed, pci lane got marks dy, pcb is even slightly bent(very slight but NOT NEW).
I explained to seller, he said got it directly from Sapphire, but later he also said, "could be factory refurb"(don't knw such thing exist legit in M'sia). He even showed his conversation from his supplier, "see customer complaint" .
In the end, he was good, refunded the card - though i have to pay the return post.
*all in all, at same time, i have been chatting with Sapphire. Put in short: The card warranty is fully by seller ONLY - same goes with the warranty duration - something unheard for(for manufacturer warranty). So, the seller can easily abuse us ? no legit and clear warranty term by Sapphire but fully depend on seller ?
*that why you can see, NEWEGG: all sapphire card have 2years, but here in Malaysia, gt 3 years, got 1 year .
Key is, find Sapphire Authorised reseller in Malaysia, which is still - gt 3 years warrnty = supplier warranty.
2)This time i wanna buy Gigabyte Rx 570. Checked from a seller, this 1 direct, said the card have both warranty, and new and all.
But, i checked directly from Gigabyte, for Malaysia, it is EOL. So, full of supplier warranty, which is fully dependant on stock availability.
YET, some still sells the card, with term manufacturer warranty.
3)Finally, bought an Msi Rx 570. This time Authorized seller(can register at Msi website). It is fully new with default warranty. Seller was great with packaging.
BUT, item got defect(i don't knw my luck). I asked MSI first, cause the seller say, the kind of defect i had is MSI responsibility.
then, MSI says this: "this kind of issue must dealt by seller". "in Malaysia, warranty is provided fully by seller only".
And the seller give me hard time for refund, though during the process - they also can't install/fit to prove me it's not a defect.
So, WTH is local manufacturer warranty ? Why don't just deal directly with MSI ?
How are we protected by this "local manufacturer and supplier warranty" ?
*Keep in my mind, all the cards im looking at is not the cheap cards, but AMD set price range.
SO HOW WE KNOW IT IS REALLY MANUFACTURER WARRANTY OR SUPPLIER WARRANTY ?
*SINCE COMPANIES HARDLY GIVE UPDATED LIST AUTHORIZED SELLERS.
For now, LING LONG, A-SASHI, and few other seems safe and promising.
Share your thoughts.